Shipping Policy
How long before orders are dispatched?
When you place an order with ROSO BOROSSO LTD, we aim to dispatch your order within 72 working hours from our UK warehouse (working days are Monday to Friday). Please note that during busy periods, such as our Black Friday Sale, there may be longer processing times.
It is essential to check the shipping address you provide carefully. Any incomplete or incorrect address details can cause delays in processing your order.
How long does it take to deliver an order?
For deliveries within the UK, you should expect to receive your parcel within 2-4 working days (excluding bank holidays). If you are located in Northern Ireland or the Highlands and Islands, delivery may take an additional day.
Please note that “Tracked 24” does not guarantee delivery within 24 hours; it is simply the name Royal Mail uses for their service, and delivery typically takes a couple of working days from dispatch. Similarly, “Tracked 48” is not a guarantee of 48-hour delivery but rather a service name used by Royal Mail.
Please be aware that there may occasionally be delays with orders due to circumstances beyond our control. If you experience any issues, please contact us, and we will assist you.
Where is my order?
After your order has been dispatched, a tracking link will be emailed to you. Please make sure to check your spam or junk folder if you do not see it in your inbox.
Free Shipping*
Free shipping is available only when specifically mentioned in the offer we provide. Otherwise, standard delivery terms and conditions will apply. This offer is limited to customers within the United Kingdom.
Need your order in a hurry?
Currently, all orders are shipped using Royal Mail services. If expedited shipping options become available in the future, we will update this section accordingly.